Frequently Asked Questions
Everything you need to know about our premium loose leaf teas and accessories.
How long will it take to receive my tea order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are your tea leaves organic and sustainably sourced?
We prioritize sourcing from gardens that follow organic practices and fair trade standards. Many of our blends are certified organic, which is noted in the individual product descriptions.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on opened tea products. However, if you are unsatisfied with your order or received the wrong item, please contact us within 14 days for a replacement or store credit.
Do you offer bulk discounts for cafes or offices?
Yes, we offer wholesale pricing and bulk discounts for corporate gifting or food service providers. Please visit our Wholesale page to apply for a professional account.
How should I store my loose leaf tea to keep it fresh?
To maintain maximum flavor and aroma, store your tea in a cool, dark place inside an airtight container. Avoid exposure to direct sunlight, moisture, and strong odors.
Do you ship internationally?
Currently, we ship to the United States and Canada. International shipping rates and customs fees are calculated at checkout based on the destination country.