Returns & Exchanges

At Sencha Tea Bar, we want you to be completely satisfied with your premium loose leaf tea and teaware. Due to the perishable nature of our products, we offer a 30-day return policy for unopened items and defective merchandise.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of purchase with your order number and a brief explanation of the issue.

• 2.
  Package Your Item

  Ensure all tea tins remain sealed and teaware is placed back in its original protective packaging to prevent damage during transit.

• 3.
  Ship to Sencha

  Affix the provided return label to your package and drop it off at any authorized shipping carrier location.

• 4.
  Receive Refund or Credit

  Once our quality team inspects the returned items, we will issue a full refund to your original payment method or provide store credit.